WalletWisePrivacy Policy
Last updated: 28 September 2026
WalletWise is provided by ACK Solutions (“we”, “us”), which is responsible for your personal data under this policy. It explains what we collect when you use mywalletwise.com and our apps, why, and the choices you have.
What we collect
- Account details: email, name (optional), home currency, time zone, hashed password and security settings.
- Financial records you add: transactions, categories, budgets, bills, goals and notes.
- Files and voice notes you submit: receipt photos, statements and recordings, used to extract transactions.
- Technical data: signed-in devices (browser type, approximate country), security events, and usage counts needed to apply plan limits.
- Billing: if you subscribe, our payment processor handles your card; we only receive a customer reference and subscription status.
- Website visits: on our public pages (home, pricing and these policy pages) we measure visits with Google Analytics: pages viewed, buttons and links clicked, device and browser type, and approximate location. This uses analytics cookies. It never runs inside the WalletWise app, so it never sees your financial records.
How we use it
To run the service (store and show your records, extract transactions, send alerts and reports you've enabled), to keep accounts secure, to enforce plan limits, and to provide support. We don't sell your data or use it for advertising.
Service providers & AI processing
We use a small number of providers, each only for its job. None of them may use your data to train AI models or for advertising.
- Cloudflare: hosting and database (our servers run in Singapore; data is encrypted at rest), security, speech-to-text for voice notes, and sending the emails you've turned on (alerts, digests, reports), which can include spending totals. Voice audio is converted to text and not stored.
- Anthropic (Claude): reads receipts, statements, voice transcripts and notes to extract transactions, and powers the Premium AI coach and chat. Processing may take place in the United States. Under Anthropic's commercial terms, API data is not used to train models and is deleted from their systems within 30 days (longer only if flagged for abuse review).
- Resend: backup email delivery, used only if Cloudflare's email service is temporarily unavailable.
- Stripe: payments for Premium. We never see or store your card number.
- Google Analytics: visit statistics for our public website only (not the app). Advertising features and Google signals are switched off. You can block it with your browser's tracking protection or Google's opt-out add-on.
What we never send to AI
Your email address, name and password are never sent to an AI provider. Long card, account, ID and phone numbers in typed text and CSV statements are masked to their last 4 digits before processing. Photos and PDFs are sent as they are, so avoid uploading documents you don't need analysed.
How long we keep it
Your records are kept while your account is active. Uploaded receipt and statement files and voice audio are not stored after processing. Voice transcripts and AI drafts are deleted once reviewed; unreviewed captures after 30 days; notifications after 6 months; security logs after about 13 months. When you delete your account, your data is deleted immediately from our live database.
Your rights
You can access and export your data (CSV export), correct it in the app, and delete your account at any time in Settings. Depending on where you live, you may have additional rights (for example under GDPR or PDPA). Contact us to exercise them.